Help

Getting Help

If you need assistance with any prismAId tool, you can:

Open an Issue on our GitHub repository.
Discuss in the Matrix Support Room: prismAId Support Room .
Stay Updated with New Releases: Follow the prismAId Announcements Room for the latest updates and release notifications.

Path Problems: Most crashes occur due to incorrect paths in configurations, such as typos or non-existent directories.
API Keys: These may be loaded either through system variables or directly in configurations. When both are provided, the configuration values take priority.
Software Bugs: For troubleshooting software issues, submit an issue on the GitHub repository.
Feature Requests: To submit requests for new functionalities, participate in GitHub Discussions.

False Positives in Deduplication: Adjust the similarity threshold (increase from 0.85 to 0.95 for stricter matching).
Language Detection Errors: Enable AI-based detection for mixed-language documents or check text encoding.
Article Type Misclassification: Review classification rules or use AI-based classification for ambiguous cases.

Zotero Authentication Errors: Verify your user ID and API key, ensuring the API key has appropriate permissions.
Collection Not Found: Check that the collection/group path uses the correct format and exists in your Zotero library.
Download Failures: If some PDFs fail to download, check if they are actually available/accessible in your Zotero library.

Conversion Quality: PDF conversion may result in imperfect text extraction due to limitations of the PDF format. Always check converted files.
Unsupported Formats: Ensure you’re using supported file formats (PDF, DOCX, HTML).
Character Encoding: Some converted texts may display encoding issues with special characters.

Debugging Information: Control the level of debugging information via the log_level parameter in the project configuration.
Partial Results: If only the first few entries of a review are processed, check the Token Per Minute (TPM) limits in your configuration.
Response Format Errors: Ensure your prompt and review sections are well-structured to guide the AI to produce correctly formatted outputs.
Token Limits: Very large documents may exceed model token limits; consider splitting or summarizing them.